Privacy Policy
Pacific Coachlines is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you interact with our website or use our transport services.
By using our website or services, you consent to the practices described in this policy.
1. Collection of Personal Information
We may collect personal information necessary to provide our transport and booking services, including:
- Name
- Email address
- Telephone number
- Pickup and destination address
- Booking details and travel requirements
- Payment or billing details (where applicable)
- Communications or enquiries submitted through our website or email
We may also collect additional information when you:
- Request a quote
- Make a booking
- Contact customer support
- Provide feedback
- Subscribe to updates
- Complete forms on our website
You may request correction of your personal information at any time by contacting us in writing.
2. How We Use Personal Information
We use personal information for purposes reasonably necessary to operate our business, including:
- Processing bookings and transport services
- Responding to enquiries and customer support requests
- Providing service updates and confirmations
- Improving our website and customer experience
- Internal administration and record keeping
- Complying with legal obligations
We do not use your personal information for unrelated purposes without consent unless required or authorised by law.
3. Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Security measures include:
- Secure servers and hosting environments
- Restricted staff access
- Confidentiality obligations for personnel and contractors
While we implement safeguards, no internet transmission is completely secure and we cannot guarantee absolute security.
4. Email Communications
We may send service-related communications such as booking confirmations and operational updates.
From time to time, we may also inform you about:
- New services
- Changes to our operations
- Important legal or regulatory updates
You may opt out of non-essential communications at any time by contacting us or using unsubscribe options provided.
5. Disclosure of Personal Information
We do not sell or rent personal information.
We may disclose personal information only where reasonably necessary, including to:
- Drivers and operational staff
- Booking and IT service providers
- Payment processors
- Professional advisers
- Government or regulatory authorities where legally required
Disclosure may occur where required by law, court order, subpoena, law enforcement request, or to protect legal rights and safety.
If our business is transferred or sold, personal information may be transferred to a new owner subject to confidentiality obligations.
6. Cookies and Website Analytics
Our website may use cookies and similar technologies to:
- Improve functionality
- Understand website usage
- Tailor user experience
Cookies do not access personal files on your device. You can disable cookies in your browser settings, however some website features may not function correctly.
7. Non-Personal Information
We may collect non-identifiable data such as browser type, device information and website interaction statistics.
This information is used for analytics, service improvement and operational planning and does not identify individual users.
8. Third-Party Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of those third-party sites. Users should review their privacy policies separately.
9. Access and Correction
You may request access to personal information we hold about you and request corrections where necessary, subject to legal exceptions.
Requests should be made in writing using the contact details below.
10. Changes to This Policy
This policy may be updated periodically to reflect legal or operational changes. Updates take effect upon publication on our website.
11. Contact Us
For privacy enquiries, access requests or complaints:
Pacific Coachlines
Email: [email protected]
Phone: 0452 118 253
We aim to respond within 2 business days.
Updated: 07 Feb 2026
